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Comfort Doctor Heating and Cooling

starstarstarstarhalf star 4.7 / 5 | 379 Total Reviews

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"Awful experience. I was taken advantage of. First I was quoted $600 for a replacement part plus $125 per hour for labor. I declined the service & then was offered a replacement assembly for $400, including labor. I asked how much the part was, but the serviceman said he didn't know. As this was my only other choice, I agreed. My leak was fixed, but later I went online with the part number & found the exact part online for $8.95. The serviceman spent less then 1 1/2 hours on labor. That totals less then $200. I trusted the company to treat me fairly. They did not. I asked the bill be adjusted & was offered $100 credit with their company. I would never trust them to do any future work for me. This is no way to do business. I would never recommend this company to anyone. "
D . B from Santa Fe, NM on January 10th, 2017
star(1 / 5)
" this is the 4th time i have written in this space & it is immediately erased. I am VERY uphappy with this hot water heater. It is too big for the closet, the door to the closet does not close--not up to code. I am expecting this to be replaced with a proper size hot water heater. I have phone 3 times about this & and not gotten a reply. Lane Perdue "
L . P from Pecos, NM on September 15th, 2016
star(1 / 5)
"Completely unprofessional. They were scheduled to come out for an estimate. When they did not show up, they said the plumber was in a meeting and would be there in a half an hour. Again, never showed up."
E . C from Santa Fe, NM on October 6th, 2015
star(1 / 5)
"Found your price too high compared to year before so cancelled service spot. Was satisfied w/ another company's price & service"
W . C from Santa Fe, NM on September 1st, 2015
star(1 / 5)
"It took 3 days and over $800 and 2 days later after replacing Thermostat my self still not working. Having another Co. coming today to fix my heater. Larry Strange"
l . s from Santa Fe, NM on April 7th, 2015
star(1 / 5)
"Comfort Doctor replaced my Honeywell humidifier after diagnosing the old one as unrepairable. New one exhibited the same issue and Comfort Doctor never resolved the situation after several calls and emails. I paid only 50% of the invoice and was then threatened by Dave the General Manager to put a contractor’s lien if I did not pay in full."
H . K from Espanola, NM on February 25th, 2015
star(1 / 5)
"We apologize for this very unfortunate experience. Please contact Comfort Doctor as soon as possible so that we may resolve any outstanding service issues. We look forward to hearing from you."
- Comfort Doctor Heating and Cooling