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"I contacted Comfort Doctor in October 2022 to replace a boiler and water heater. After several missed appointments, the owner and 2 technicians completed a site visit and provided an estimate. After several missed installation starts, in December 2022, they started the installation.
Throughout the installation process, several issues arose. Each time, the owner would tell me what he thought I wanted to hear instead of what really the case according to the technicians. I also came to find out that neither one of the technicians were licensed which in of itself isn’t an issue as long as they were working under the direct supervision of a licensed plumber, in this case the owner. The owner stated prior to initiating work that he would be directly involved in the installation but was on-site only ~ 1 1/2 hours total.
The boiler and indirect water heater were installed and operated for several weeks before an issue with the boiler along with remaining punch list items were identified. To date, several of theses issues remain unresolved and the owner has not responded to several txt messages.
I would strongly recommend against using Comfort Doctor as their customer service is extremely poor, they do not honor their commitment to complete the proposed job as promised, and they appear to mislead customers to believe they are a larger, experienced plumbing company. At the time of service, the entire company consisted of the owner and 2 technicians, neither of which is licensed."
J . S from San Jose, NM on July 27th, 2023
J . S from San Jose, NM on July 27th, 2023
( / 5)
"Horrible customer service by the owner. I stars. Couldn’t get the owner to show up on time twice in one afternoon. No consideration. Typical of our customer service these days. People just feel like they can get away with any kind of behavior and justify it. What’s wrong with the world these days? "
H . S from Santa Fe, NM on July 14th, 2023
H . S from Santa Fe, NM on July 14th, 2023
( / 5)
"I got a furnace/air conditioner and water heater from them in 2017. I was told I needed to have the furnace and air conditioner checked twice a year. For the first few years everything was fine. In the last years it always took several calls to get an appointment. I was always told by Rich "I'm not in the office. I will call you tomorrow to schedule an appointment and I would not get a call. I always had to call again. Last summer when his employee removed the filter from the unit I saw it was torn and the frame was bent out of shape. I told him the company should replace the filter since it was a previous employee that damaged it. He said he would ask Rich and get back to me. He never did. In June I called this employee because Rich's number was not working and he said he would check with Rich about an appointment and he would call me back. He did not call me back so about two weeks ago I called and had to leave a message and he has not called me back.
A return call would be nice even to if it's to say you don't want to do the maintenance check up and I need to find another company. I am 61 years old and have no family in the state. I am very disappointed with the company."
R . L from Santa Fe, NM on July 9th, 2023
R . L from Santa Fe, NM on July 9th, 2023
( / 5)
"Original installation 1 year ago eventually worked out after a month of freezing cold or boiling hot. I finally insisted that the installation be configured the way I wanted it, dispute their saying the installation was correct. It has worked well for a year, and I wanted to have the annual check up. After waiting around two days with no updates on arrival from comfort doctor (only responses to my requests eventually) I gave up on them. "
J . M from Santa Fe, NM on January 3rd, 2023
J . M from Santa Fe, NM on January 3rd, 2023
( / 5)
"I contacted Comfort Doctor multiple times over the course of a week to request a cleaning of my Jotul fireplace heater. I mentioned the white deposit that builds up around the pilot sensor that requires an emory cloth for removal. I found the owner to be disorganized and overwhelmed. He didn't seem to recall who I was or what service I requested. He was to come himself and when the appointment time came and went, I called to find out if anyone was coming out. He sent a tech later that day, but told the tech I had a pilot problem. The tech had nothing to clean to the stove and I had to supply a vacuum, rages, cleaners and unfortunately sand paper for him to clean it. Over $250 later, I regretted ever calling this company, Never again. . When does a customer supply a heating tech with supplies and equipment??!!"
L . S from Santa Fe, NM on October 25th, 2021
L . S from Santa Fe, NM on October 25th, 2021
( / 5)
"Are these guys even still in business? I no longer see their company vans in Santa Fe around town. I think they grew too fast and incapable of taking on all the work. "
t . n from Santa Fe, NM on April 21st, 2021
t . n from Santa Fe, NM on April 21st, 2021
( / 5)
"Time from first contact to final install was seamless. As with everything else, during the pandemic, product availability was a little sketchy. However Richard, The Comfort Doctor, worked his magic and got our Mini Split installed and it is working brilliantly. Big thank you to the installers who did a fantastic job getting the job done in 2 days. Highly recommended company."
D . B from Cerrillos , NM on January 14th, 2021
D . B from Cerrillos , NM on January 14th, 2021
( / 5)
"Excellent service!! Thank you very much for taking care of our AC!"
D . L from Santa Fe, NM on August 3rd, 2020
D . L from Santa Fe, NM on August 3rd, 2020
( / 5)
"Comfort Doc techs are knowledgeable and very courteous.I would Highly Recommend Comfort Doctor to anyone having AC or Heating issue. "
. from , ME on June 11th, 2020
. from , ME on June 11th, 2020
( / 5)
"We appreciate responding to our call the same day. Chris was friendly and knowledgeable and responded fully to our questions."
. from , ME on April 15th, 2020
. from , ME on April 15th, 2020
( / 5)