" AAA" K . C from Santa Fe, NM on November 30th, 2018 (5 / 5)
I cannot comment on the quality of today’s job performance because I do not know if it was properly done or not. Time will tell.
I am disappointed that the surge units were not installed when the new furnace-air conditioner system was installed. However, I believe I was charged for them at that time. Common sense would dictate that is the sole reason for the mother board burning up after only a couple of months in operation.
In addition to inconveniencing my rental clients for their week’s Santa Fe vacation, I was obligated to give them a 20% refund ($330) on the cost of their stay. Also, my gallery staff was inconvenienced in having to handle this problem for me. I am not pleased with this at all. I think this could all have been prevented.
I honestly believe and it’s my expectation it was the full responsibility of your company to ensure I received what I paid for at the time of installation. I believe it is the fault of your company that this major problem with a new system (you convinced me I needed) happened. That’s why I decided to go with a complete system installation – so I would not have any of these types of problems. This major problem was preventable.
From my experience with Comfort Doctor, for which I have no complaints, this does not seem to be up to the quality I know you desire and I certainly also desire. Trust is important.
The major system installation should have been inspected by you or another employee who has this type of responsibility and authority. It appears that it was not inspected, or an inventory done on the parts and equipment that I believe I purchased. Another item that I did not get at the time of installation was the thermostat or controller unit. I am finally getting that today.
This issue interrupted my family vacation in Hawaii as I had to deal with this remotely. I won't tell you how I felt about the two weeks it has taken to correct this problem.
I am assuming that you do not expect to charge for this job—for either materials or labor. What I do expect is how you plan to compensate me and my gallery staff for my inconvenience.
Alexander E. Anthony, Jr
" A . A from Santa Fe, NM on November 30th, 2018 (1 / 5)
" technician was competent: completed the inspection rapidly." S . M from Santa Fe, NM on November 27th, 2018 (5 / 5)
"Great service-- caring, friendly, professional, thorough. I trust Comfort Doctor to stand by their work and support their clients." A . K from Santa Fe, NM on November 26th, 2018 (5 / 5)
"Cornelio did a great job with the conversion from propane to natural gas! He knows his stuff and is easy to work with - both kind and professional. He is on the top of my list for any future boiler work." J . S from Lamy, NM on November 19th, 2018 (5 / 5)
" Appointments cancelled more than once, Took numerous times to finally find the problem. Hope it is fixed." D . A from Santa Fe, NM on November 4th, 2018 (2 / 5)
" Both technicians were friendly and professional (Gabe (?) yesterday and Cornelio today) and each explained what was needed and what work he did." T . C from Santa Fe, NM on November 2nd, 2018 (5 / 5)
" Service is excellent, but paying $1,000.00 for snaking twice in two months seems excessive to me. " C . T from Santa Fe, NM on November 2nd, 2018 (4 / 5)
"I needed someone to come out and replace the igniter on my gas fireplace. I told the dispatch multiple times to make sure to bring the part. They came out and charged me 80 cash to light it with a lighter, and said they dont rellace those parts. I got scammed for $80. If i wanted a reciept it would have been 125. " B . M from Santa Fe, NM on October 26th, 2018 (1 / 5)
"Wonderful job! The installers were efficient, knowledgeable, and helpful, answering our questions and making certain we had heat by the end of the day. I would highly recommend your company without reservation." W . L from Santa Fe, NM on October 25th, 2018 (5 / 5)