We Love to Hear Customer Feedback
"As usual the Comfort Doctor team did a great job. I only need a small fix and they did it without any problem. Such nice guys: friendly, professional, and skilled. Thanks for the great service!"
D . S from Santa Fe, NM on March 17th, 2020
D . S from Santa Fe, NM on March 17th, 2020
( / 5)
"Excellent response on phone, with technicians at the house within an hour in the late afternoon. Discussed options, consulting with Richie, and the went with 50 gal Lochinvar, which went in the next day. Less than 24 hours downtime. Not cheap, but good service. One question--why go with Lochinvar? The efficiency rating (cost per year) was very high on the label. "
. from , ME on February 25th, 2020
. from , ME on February 25th, 2020
( / 5)
"Zero Stars!! My 78 year-old sister called Comfort Doctor when her heater went out suddenly just prior to the cold spell we had in Santa Fe. The workers went out and Rich told my sister it would take a while to get the brand of heater she wanted. They kept her waiting 16 days before she finally agreed to get a different brand heater -- the one they originally wanted to install. On day 16 they told her it would be another two weeks before they got what she wanted -- that would have been 30 days!!! I looked up the brand she wanted on the Web and the first source noted that they could send out a heater the very next day! Why would they take 30 days to get a heater? Only because that is the brand THEY wanted to sell. I doubt from my researching heaters that it is the same quality as what she wanted! They did not give her a discount -- the original quote was with the brand she requested -- even though they used a cheaper heater! I am definitely writing to Better Business Bureau, Consumer Protection in the AG's office, and the Commission on Aging. They took advantage of my sister because she is a senior citizen living alone and they saw an easy target. I hope you can sleep at night if this is how you treat all your customers. All I say is "What goes around, comes around!" You too will be a senior citizen Rich! Watch out for unscrupulous business people because you may be a target yourself someday! "
S . N from Santa Fe, NM on November 9th, 2019
S . N from Santa Fe, NM on November 9th, 2019
( / 5)
"Ben and Luis were on time, very courteous, and worked efficiently--- we were very pleased"
J . H from Santa Fe, NM on October 16th, 2019
J . H from Santa Fe, NM on October 16th, 2019
( / 5)
"Friendly, efficient and professional personnel. It was a pleasure having them do our installation."
P . C from Santa Fe, NM on October 2nd, 2019
P . C from Santa Fe, NM on October 2nd, 2019
( / 5)
"Comfort Doctor installed the boiler at my house in March 2016, and I've had a couple of service calls for annual maintenance from them since then. Every person that's come to my house or I've talked to in the office has been very friendly and knowledgeable. It has been perfect service every time, and it leaves me feeling worry free. Thank you everyone!Charlotte Schaaf"
C . S from Santa Fe, NM on September 30th, 2019
C . S from Santa Fe, NM on September 30th, 2019
( / 5)
"First off, I got very professional service. From setting up time frames and dates. The team, which I can’t remember names at this time, were very professional and highly knowledgeable and skilled. They got the job done very fast. It was the beginning of August and hot and miserable, and in a matter of a few days I had AC and wasn’t dying of the heat!! They went above and beyond my expectations! I am now comfortable and enjoying my mini split systems! Thank you Comfort Dr. for coming to my rescue!!Great Job team, you all did INCREDIBLE WORK!!Thank You,~Laura McCall"
L . M from La Mesilla, NM on September 11th, 2019
L . M from La Mesilla, NM on September 11th, 2019
( / 5)
"Extremely professional and knowledgeable. Friendly is a plus!"
P . C from Santa Fe, NM on August 27th, 2019
P . C from Santa Fe, NM on August 27th, 2019
( / 5)
"After a frustrating scheduling issue was resolved (thanks Adam), Comfort Doctor technicians Carnelio and Eric did a really professional installation job. Thanks for a job well done."
M . E from Santa Fe, NM on August 16th, 2019
M . E from Santa Fe, NM on August 16th, 2019
( / 5)
"Though the work is not complete, we appreciate your prompt responses to our water heater thermostat problem. Your technicians have been very helpful and friendly. "
j . K from Santa Fe, NM on July 4th, 2019
j . K from Santa Fe, NM on July 4th, 2019
( / 5)